1. Who we are
This Privacy Policy is issued by Run My Club Pty Ltd ("we", "us", "our") in respect of the Run My Club platform ("the Service"). We are committed to protecting the privacy of individuals whose personal information we handle in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We collect information that is reasonably necessary to provide the Service.
- Account information: name, email address, phone number, and authentication details of club administrators and invited users.
- Club and operational data: information entered by clubs about players, staff, members, teams, fixtures, payments, contracts, salary caps, assets, events, and related records.
- Payment and financial information: transaction records, billing details, and integration data where clubs connect accounting or payment providers.
- Usage and technical information: IP address, browser type, device information, access times, and activity logs used for security, support, and product improvement.
- Signature and audit records: names, signatures, timestamps, and device details captured when individuals sign documents through the Service.
3. How we collect information
We collect personal information:
- directly from users when they register, update their profile, or use the Service;
- from clubs and authorised administrators who enter details about players, staff, and members;
- automatically through cookies, server logs, and analytics when users interact with the Service;
- from third-party integrations (such as payment processors or accounting software) where the club has authorised the connection.
4. Why we collect, use, and disclose information
We use personal information to:
- provide, operate, and maintain the Service;
- authenticate users and manage access controls;
- process payments, subscriptions, and billing;
- support clubs with salary cap, contract, and compliance record keeping;
- send service-related notifications, security alerts, and product updates;
- improve the Service and develop new features;
- comply with legal and regulatory obligations; and
- investigate and prevent fraud, abuse, or security incidents.
We do not sell personal information. We may disclose information to trusted service providers (such as cloud hosting, payment, and email delivery services) who help us operate the Service and are bound by confidentiality obligations.
5. Club responsibility for member data
Clubs that use the Service are responsible for obtaining appropriate consents and permissions before entering personal information about players, staff, members, and other individuals. Clubs must ensure their collection and use of that information complies with applicable privacy laws, including the Australian Privacy Principles.
We act primarily as a service provider to clubs. Where a club controls the purposes and means of processing personal information, the club may be the "APP entity" for that information. We process it on the club's instructions.
6. Storage and security
We store data in secure cloud infrastructure with encryption in transit and at rest. Access is restricted to authorised personnel and protected by multi-factor authentication, role-based access controls, and regular security monitoring.
While we take reasonable steps to protect personal information, no internet-based service is completely secure. Users should keep their account credentials confidential and report suspected unauthorised access immediately.
7. International transfers
Our infrastructure providers may store or process data outside Australia. Where this occurs, we take steps to ensure that appropriate safeguards are in place consistent with applicable privacy laws.
8. Cookies and analytics
We use cookies and similar technologies to keep users signed in, remember preferences, and understand how the Service is used. Analytics data is aggregated and used to improve performance and user experience. Users can control cookies through their browser settings.
9. Data retention and deletion
We retain personal information for as long as necessary to provide the Service, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Clubs can request deletion of their club data by contacting us. Account deletion may be subject to legal or contractual retention requirements.
10. Access and correction
Individuals may request access to, or correction of, their personal information held by us. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of identity.
11. Complaints
If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at: hello@runmyclub.org
Run My Club Pty Ltd (incorporated in Victoria, Australia)
ABN: 11 701 670 868 · ACN: 701 670 868
Website: runmyclub.org